InnoNET Managed Services
Information technologies that are delivered as finished solutions, managed remotely by highly skilled professionals
from a Network Operation Center (NOC)
Proactively monitor and troubleshoot incidents from the NOC, according to defined Service Level Agreements (SLA’s)

Our NOC (Network Operations Center) has been developed with the concerns of key customers in mind, based on our tradition of design, consultation, implementation and support expertise in data and voice networks and long-term trusted relationships in support of these customer enterprises. The NOC is the focal point of our managed service delivery, providing monitoring on voice and data networks including servers, applications, routers, switches, circuits, UPS, environmental sensors, and others. Through the NOC we can better detect and monitor events as they occur and provide advantages over traditional break-fix scenarios such as:

Maximized IT infrastructure Uptime
Increased Operational Efficiencies
Easy and cost-effective access to Enterprise level support
The peace of mind that 24x7x365 monitoring allows
Intensified focus on the care and feeding of your business vs. IT matters

At InnoNET, we provide customized solutions to monitor, notify, and troubleshoot IT events for a wide range of industries.

Support Process
When something arises that may interrupt your network and service availability, our NOC finds the root cause and reports and, depending on your needs, resolves the matter

InnoNET uses a highly streamlined system of people, processes, and technology. We detect, classify, and record every service-affecting event that occurs, leveraging our knowledge and experience to respond appropriately. As part of the support process, the InnoNET Service Desk executes notification and rapid restoration activities by triaging with our skilled engineers nd external suppliers such as carriers and equipment vendors

Service Desk
Our Service Desk is staffed with dedicated professionals in a variety of roles, working together to provide a personal and hands-on approach to all your support needs. The Service Desk acts as the single point of contact for each customer and monitors all events, tickets and escalations by reacting to problems appropriately, considering their priority and impact on your business. In short, the goal of the Service Desk is to perform the necessary activities to restore your service as quickly as possible within the prescribed time limit defined in the Service Level Agreement (SLA).

Contact Us View as PDF
12 Wood Crest Drive
Old Lyme, CT 06371

Phone (203) 915-3733


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